Shipping policy

 

Our Fulfillment Philosophy: From Loom to Living Room

At Zephtuft™, we believe that exceptional residential flooring should arrive at your doorstep in immaculate condition.

To prevent delicate high-low pile textures and acoustic underlayers from being crushed or permanently creased in long-term warehouse storage, many of our woven collections are dispatched directly from our specialized textile workshops and international fulfillment hubs.

This streamlined, direct-to-door approach allows us to:

  • Preserve Structural Integrity: Ensure your rugs arrive fresh from the loom without deep folding creases or warehouse dust.

  • Maintain Accessible Luxury: Offer premium, architecturally sculpted textiles without traditional brick-and-mortar retail markups.

  • Minimize Environmental Footprint: Reduce unnecessary freight transport and excess inventory waste across our global supply chain.

We deeply appreciate your patience as we practice a more deliberate, sustainable approach to home furnishings.

1. Order Processing & Universal Shipping Rates

Every Zephtuft™ order undergoes rigorous quality inspection and protective moisture-proof packaging prior to dispatch.

  • Standard Processing Window: Please allow 2 to 4 business days for our textile technicians to inspect, bind, and securely pack your order.

  • Peak Season Volume: During major seasonal promotions, holiday surges, or new collection drops, processing may require up to 5 business days.

  • Universal Shipping Rate: We charge a straightforward, flat rate of $5.99 USD on all orders worldwide, regardless of package weight or dimensions.

2. Estimated Transit Timelines

Because our collections are dispatched from global fulfillment partners, actual transit times vary depending on your destination region.

  • United States: Estimated delivery within 10 to 15 business days after dispatch.

  • Canada, United Kingdom & Australia: Estimated delivery within 11 to 16 business days after dispatch.

  • International / Rest of World: Estimated delivery within 15 to 20 business days after dispatch.

💡 Please Note: The windows listed above represent estimated postal transit times after dispatch and do not constitute guaranteed delivery dates. Customs clearance procedures and local carrier volume may introduce slight variations.

3. Shipment Tracking & Visibility

As soon as your package leaves our fulfillment center, a dispatch confirmation email containing your live tracking hyperlink will be automatically sent to your inbox.

  • Carrier Scan Delays: Please allow 24 to 72 hours (1 to 3 business days) for regional courier networks to update their initial scanning data after the label is generated.

  • Active Transit: If your tracking link does not reflect immediate movement, rest assured that your parcel is already en route to its destination terminal.

4. International Customs, Duties & Taxes

All international shipments outside the United States are dispatched on a DDU (Delivered Duty Unpaid) basis.

  • Recipient Responsibility: Any mandatory import tariffs, value-added taxes (VAT), or local customs processing fees levied by your destination country are the sole financial responsibility of the receiver.

  • Clearance Procedures: Zephtuft™ holds no oversight over national customs authorities and cannot be held liable for transit delays incurred during border inspections.

5. Order Modifications & Address Corrections

We initiate fulfillment protocols rapidly to ensure your floor coverings reach you without unnecessary delay.

  • The 12-Hour Grace Period: If you need to correct a shipping address or cancel an order, you must email our Client Care team at service@pilkhjhjhg.asia within 12 hours of completing checkout.

  • Locked Orders: Once an order transitions into active textile cutting and packaging, logistical modifications or cancellations are no longer physically possible.

6. Transit Protection (Damaged or Misrouted Parcels)

We stand firmly behind the resilience and craftsmanship of our products.

  • Transit Damage Claims: In the rare event that rough carrier handling damages your rug or its protective packaging, please capture clear photographic evidence and email us within 72 hours of delivery scan. We will promptly issue an expedited, complimentary replacement.

  • Carrier-Confirmed Lost Parcels: If the official shipping courier investigates and deems your package lost in transit, we will dispatch a brand-new replacement at zero additional cost to you.

Need Logistical Assistance?

Our dedicated support team is available Monday through Friday from 9:00 AM to 6:00 PM (PST).

  • Client Care Email: service@pilkhjhjhg.asia

  • Direct Helpline: +1 (626) 330-0080

  • U.S. Showroom & Office: Zephtuft™, 16790 E Johnson Dr, City of Industry, CA 91745